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JP's Massage Policies
Important: Please read on
All Sales are Final: All sales of Gift cards, e-gift certificates, physical Gift Certificates, Packages/Passes (bought online or at the store) and prepaid services are final and no refunds will be issued. However, the person will be able to get store credit or exchange it for another type of service.
Non-Sexual Massage: The massages provided at this office are therapeutic and are strictly non-sexual/sensual. Inappropriate verbal or non-verbal sexual behavior will result in termination of the session, and full payment will be due!
We maintain a 24-hour cancellation policy. Any missed or rescheduled appointments within 24 hours will be charged in full. Please call (617) 304 5794 to reschedule or cancel an appointment.
Please arrive 5 minutes prior to your appointment time, since there’s paper work to fill out. You’ll be able to complete required intake forms and unwind before your massage in our lobby. In the event you are late for your scheduled time, your appointment may be shortened to accommodate the guest already scheduled after you.
The therapists provide only therapeutic massage, which is strictly non-sexual/sensual. Inappropriate verbal or non-verbal sexual behavior would result in termination of the session and payment for the entire session will be necessary.
The therapist and client's relationship will be based on a mutual intention of supporting the client strictly in their therapeutic goals.
Scope of Practice
The therapist will only provide services for which they are qualified. If a therapist is unable to provide the support a client needs, they can refer the client to the appropriate professionals.
We encourage clients to speak up about their needs and preferences, such as areas they'd like to have more or less attention, or anything that would help them be more comfortable. A client's input will always be accepted and appreciated.
Every client's privacy and confidentiality will be upheld at all times. Except for the case of a court subpoena, the therapists' records are kept strictly confidential.
Privacy and Undraping
In most cases, the client undresses completely for a massage; however it is entirely up to every client's discretion the level at which they feel comfortable disrobing. The client is afforded time to undress alone before the massage begins. During the massage, only the area of the client's body that is being worked on will be uncovered – the rest will be draped with linens. A client's privacy and modesty will always be respected.
Fees, Cancellations, and Late Policy
Tips may be given at the client's discretion – they are never expected and always appreciated.
Client is expected to pay at the time of service unless other arrangements are made ahead of time. We accept cash and credit cards.
If a therapist must cancel a session, they will try to give the client 24 hours notice. Furthermore, they will offer to find the client another qualified therapist, or to reschedule the appointment.
If a client must cancel an appointment, this must be done 24 hours in advance. If a client fails to do so, they may be charged for the session (except in cases of emergency).
If a client is late to a session, the therapist will do their best to accommodate and fit in a full session. However, if scheduling does not allow for this, the client will still be charged for the full session.
Therapists will have washcloths available for clients who would like to clean up before their session. Therapists ask that clients please be mindful of cleanliness for the session. Likewise therapists work in only sanitary conditions, using clean sheets for every session and sanitizing hands and arms before sessions and as needed throughout.
Safety and Inappropriate Behavior
The safety and comfort of both therapist and client are very important. Either can terminate the session at any time if uncomfortable for any reason.
Intoxicant Policy: Alcohol and drugs can significantly reduce the benefits of massage, and may even cause harm. Therefore, if a client comes to a session under the influence, the therapist may refuse to offer their services, and the client will still be charged for the session.
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